My Journey to the cloud
I have been selling, installing, and supporting business phone systems and related peripherals for nearly 35 years. My number one priority has always been keeping you, our customer, up and running. However, the world has changed and the success of your business, how you staff it, and how you satisfy your customers requires tools we didn't offer back then.
A Cloud Based VoIP Phone System Simply Makes Sense Today.
Years ago, everyone reported to the office. We had traditional analog phone lines. If you lost power, maybe you plugged a $10.00 landline phone into a power failure jack and the receptionist answered one line in the dark.
Today, even if you think you have analog lines, you likely don't. Carriers such as Verizon, Comcast, Spectrum, and Optimum deliver service to your location via fiber or coax which terminates into an appliance that requires power and some type of internet management. If you lose power, you and your site based system are down. So there you and your staff sit; in the dark, unresponsive, and unproductive.
The Benefits of a Cloud Based Solution
Low upfront cost - Easy to budget
Traditional premise based systems are accompanied by a large, upfront capital outlay. Whether you pay cash or lease it for a term, it's a sizable investment. Add to that any unexpected maintenance and repair expenses, software updates, and just an overall inability to provide the features sought after today, and purchasing a premises based system makes less and less sense.
The phone doesn't know where it's plugged in
This means you can take it anywhere you have access to the internet to place and receive calls as if you are in the office. If you or a member of your team are out on a leave of absence or staffing is an issue, the flexibility of a cloud based system and remote workers opens a world of possibilities.
You have cell and desktop apps
There's no need to actually take your desk phone home. Use the fully integrated cell or desktop apps to communicate. Place, receive, transfer, and collaborate from any of these devices while maintaining your office identity. When you call your customers, they see your office number, not your personal cell number.
Multi-Site Connectivity
Do you have multiple locations?
Remember when I said the phone doesn't know where it's plugged in?
Well, technically, you are all on one system no matter how many locations you have. Wouldn't it be nice to internally call or transfer to one or a group of extensions at location?
Perhaps, at one of your locations, the receptionist is out sick, the office is experiencing adverse weather, a power failure, internet outage, or a flood. Not a problem. You just answer the calls from another location. Business carries on.
No Power? No Internet? No Problem!
Its cloud based. Your company's main auto attendant greeting still answers and transfers callers. If a user doesn't have their office phone, cell, or desktop apps turned on, the caller goes to their voicemail. The message is then emailed both as an audio file attachment as well as readable text conversion.
Scalable
Adding or deleting extensions is super easy. There are no phone system circuit boards to buy, install, and maintain. You simply add or delete subscriptions.
There's always something new
Someone once commented that technology is like a head of lettuce. You are in line paying for it and it's already beginning to wilt. Cloud based solutions update automatically as new features become available. Premise based solutions are dead end; especially if that product has been discontinued.
Let's Review
- A cloud based system will provide your business with an upscale, feature rich solution at a fixed monthly price that you can budget.
- Your business will be armed to take on staffing issues, Covid, blizzards, internet and power outages because you will have multiple ways to access your services from anywhere.
- You will enjoy a host of easy to use features, have access to a web portal that puts you in full control with technical support available.
This is a No Brainer.
Please contact me any time to chat in depth about what I can do for you and your business.
Michael Domenico
MTEL Systems
781-762-8800 Extension 425
michaeldomenico@mtelsystems.com